Full Service Consulting With "Hands-On" Experience
Our services include designing new, as well as re-engineering existing operations, to maximize revenues while reducing costs, improving customer satisfaction and improving business productivity and efficiencies.
Our Project Services include:
Call Center Operational Reviews and Audits Call Center Design and Engineering Process Development, Documentation and Implementation Project Management Call Center Management Call Center Space Planning Order Entry and Fulfillment Design System Selection and Implementation, including RFP Development for: ACDs IVRs Workforce Schedulers Call Monitoring Systems Outbound Dialers Document Repositories E-Learning Systems System Requirements Development Business Continuity/Disaster Recovery Planning Customized Reporting, Business Objectives and Data Analysis Strategic Business Case Development Training Development and Delivery	Reference Material Development Mentoring Quality Assurance Improved Customer Satisfaction Sales Skills Assessments Credit and Collections Design Customer Lifecycle Management Human Resource Support for Union and Non-Union Environments Incentive and Recognition Planning Mystery Shopping Design and Support Dispatch Activities Design Customer Retention – both Winback and Saves Review, Design and Implementation of Back-Office Operations, Technical Support/Help Desks, Order Entry Groups and Product Support Organizations Billing Audits
We also provide contract management personnel, as needed, to complement your Customer Service team.

Free Consultations

We offer a free consultation service. Let us demonstrate how My Business Partner can assist in furthering your business success.