|
| |
Success Stories |
|
|
How My Business Partner has helped organizations
achieve greatness! |
 |
|
| Testimonials |
|
| Kate Wollensak, Vice President, Human Resources, The Pampered Chef, A Berkshire Hathaway Company:
"The collaborative approach, their technical knowledge, service wisdom, and genuine concern for the construction and outcome of the new service center were above and beyond any consulting relationship we have ever experienced. (They) hold themselves accountable so that they deliver what is promised. They led a team of dedicated professionals through a well-defined and delivered project that was exceptionally scoped and communicated. Under their leadership, the new Solution Center was delivered as promised. They have not only implemented a state-of-the-art service center, but have changed lives. Our coworkers now have a marketable skill using new technology and a passion for delivering best-in-class service." |
|
| Mike Welch, Vice President, Sales, AT&T Major Accounts: "(They) were hired to help identify, analyze and recommend changes to critical business processes. (Their) work was, and still is, some of the best of its kind I have ever seen. Attention to detail and ability to present complex subject matter in a very understandable way were (their) biggest strength." |
|
| Richard Schubkegel, Sr. Vice President, Information and Support Services, The Pampered Chef, A Berkshire Hathaway Company: "After reviewing the present mode of operation, (they) presented a recommendation to consolidate groups thereby providing better service and saving millions of dollars. The group addressed everything from the technical aspects of telephony to the personnel issues within a rapidly changing environment. Their engagement has produced the promised results." |
|
|
| Cynthia A. Jenkins, Area Manager, Customer Experience, AT&T: "(They) exhibit a true strength in understanding what is needed to make a business successful, coupled with what an operation needs in order to deliver results. (Their) professionalism and ability to work through adversity is, simply put, something to admire. These traits provide (them) with the extraordinary ability to consistently drive change in some of the toughest situations, such as competing work groups." |
|
| Client Successes Achieved with our Help |
| |
- Implemented recommendations that resulted in the ability to handle 150% growth in workload with no additional headcount
- Developed and implemented processes resulting in top overall score among 15 companies in J. D. Power & Associates Customer Satisfaction Study in 2001
- Improved service performance from call abandon rates of 60% to less than 10% in under 6 months
- Created process efficiencies resulting in the savings of 50 full-time headcount
- Designed processes eliminating a 2-year backlog of customer contracts while achieving 99% on-time performance of current work
- Created and introduced employee performance measures resulting in a 30% overall productivity improvement
- Combined the work of seven independent work groups into a team of universally-trained reps to provide strong customer service while still maintaining service performance goals and existing workloads
|
 |
|
|
|
